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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Angie Evans

July 10, 2025

5  out of  5
rating by Angie Evans
"Best insurance company. Everyone is so nice."
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Mccaulie Morgan

July 8, 2025

5  out of  5
rating by Mccaulie Morgan
"Liz was amazing! She took the time to walk us through line by line to compare our previous coverage vs our new coverage. She was very responsive and so sweet! Would recommend her to anybody!"
We responded:
"Thank you for the kind words. Liz is awesome at what she does! We really appreciate your insurance and business. "
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Lisa Obinger

July 7, 2025

2  out of  5
rating by Lisa Obinger
"Liz contacted me a few weeks after I moved to Peoria. I had already secured renters and auto insurance, but she offered me quotes through State Farm. The rates were lower than what I was currently paying, so I decided to make the switch. Liz was helpful, friendly, and even assisted me in canceling my existing policies. Unfortunately, about a week and a half later, Liz reached out to inform me that State Farm had decided they could not insure me as a renter—after she had already helped me cancel my prior renters policy. This left me completely uninsured, with no offer to help resolve the issue or find an alternative solution. While I appreciated Liz’s initial professionalism, the experience with State Farm—and Adam’s office overall—was disappointing and stressful. Saving a few dollars on car insurance wasn’t worth the hassle, and I regret ever being contacted."
We responded:
"I’m really sorry this was your experience. It’s very rare for Liz, or my office, to get a low review. After researching the situation, our system told us your policy was eligible at the time Liz wrote it. My underwriter couldn’t explain to me why the system didn’t catch that it was ineligible before submission. Again, we’re very sorry the inconvenience. "
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Annette Dillon

July 2, 2025

5  out of  5
rating by Annette Dillon
"Awesome staff at this office. I had a great experience and would highly recommend them for any insurance needs."
We responded:
"Thank you for the kind words! We really appreciate your business. "
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Corrissa Freeman

June 26, 2025

5  out of  5
rating by Corrissa Freeman
"Everyone that I've ever spoken to at Adam's office is so nice and respectful. I've had the pleasure of speaking to Liv on my last couple of calls and she is absolutely amazing!! She's always willing to go the extra mile to help me. She even listens when I talk about things going on in my life outside of my insurance 🤣. She always makes me feel comfortable and explains things to me until I completely understand. She's absolutely AMAZING!!💜"
We responded:
"Thank you, Corrissa! We really appreciate your business and I agree-Liz is amazing!"
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nars lottie

June 14, 2025

5  out of  5
rating by nars lottie
"Agent Liz was very helpful when I inquired about a renters insurance. She was just so accomodating even if I ask a lot of questions. The amount for a renters insurance is reasonable too. I am going to make it a bundle insurance once I have my car. Thank you Statefarm. 😘 All the best ."
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Mike Waltrip

April 14, 2025

5  out of  5
rating by Mike Waltrip
"Solid turnaround and support on urgent needs and general insurance inquiries. Recently made the change to Adam and State Farm and if you are in the market, I’d definitely recommend Adam and his team."
We responded:
"Thanks, Mike! We really appreciate your business and the kind words. "
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Ruth Tinkham

March 20, 2025

5  out of  5
rating by Ruth Tinkham
"Wonderful employees, thanks Liz!"
We responded:
"Thanks, Ruth! Liz is great!"
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Cara Alexander

February 18, 2025

5  out of  5
rating by Cara Alexander
"Great customer service, above and beyond! And a great savings on both my car insurance and homeowners policy!"
We responded:
"Thanks, Cara! We’re thankful you trust us with your auto insurance and home insurance!!"
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Dawn Wyman

January 22, 2025

5  out of  5
rating by Dawn Wyman
"Excellent customer service. I would highly recommend Adam and Liz. Liz was extremely helpful and went the extra mile. I was able to switch over saving over $1200."
We responded:
"Thank you for the review, Dawn! I’m glad we could help you save money on your auto and home insurance! Liz does a great job!"
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Shelli Do

December 19, 2024

5  out of  5
rating by Shelli Do
"It's very clean Liz is so friendly and Adam as well"
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Wesley Streitmatter

December 13, 2024

1  out of  5
rating by Wesley Streitmatter
"I filed two claims overall and statefarm decides to not renew my insurance policy because of "claim activity," otherwise known as the insurance company having to do its JOB. Then when I address my agent, this joke of an insurance agent can't even explain the nature of why my insurance has ended. Imagine being such a shill for State Farm Adam."
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Matthew Ciaccio

June 7, 2024

5  out of  5
rating by Matthew Ciaccio
"I have worked with this office for quite sometimes thank you guys for your excellent service and special thanks to Ondria for all her help…"
We responded:
"Ondria is great! Thank you for your business!"
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Andrea Hardy

June 6, 2024

5  out of  5
rating by Andrea Hardy
"Ondria is amazing and efficient to work with. Definitely highly recommended."
We responded:
"Thank you!"
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Tom Vachon

June 6, 2024

4  out of  5
rating by Tom Vachon
"Ondria has always been helpful, timely, and most of all engaging and fun to deal with! Not her fault but wish the rates could be a bit better."
We responded:
"I agree! Thank you!"
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Sheila W

June 6, 2024

5  out of  5
rating by Sheila W
"Adam is great to work with and the office staff are so helpful and nice !!"
We responded:
"Thank you!"
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Mitch

June 5, 2024

5  out of  5
rating by Mitch
"Recently had a claim and then had policy change shortly after. Both were resolved/completed quickly and seamlessly through a couple emails with Ondria B. Top notch customer service."
We responded:
"Thank you for trusting us with your auto and home insurance. We appreciate your business!"
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Gayle Howell

May 31, 2024

5  out of  5
rating by Gayle Howell
"Best service of any insurance agency I've dealt with,"
We responded:
"Thank you for trusting us with your auto insurance! We truly appreciate your business. "
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Kyle Horn

May 30, 2024

5  out of  5
rating by Kyle Horn
"Been with this group for a decade or so. Overall, really good people. Ondria really makes things simple/easy."
We responded:
"Thanks, Kyle!"
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James Berry

May 30, 2024

5  out of  5
rating by James Berry
"Adam and his team are always helpful and customer focused."
We responded:
"Thank you!"
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Suellyn Alstrom

May 24, 2024

5  out of  5
rating by Suellyn Alstrom
"I have been with Adam's agency for many years, and I have always worked with Ondria and she is absolutely awesome! She has always went above and beyond to help me with any of my insurance needs. Highly recommend her and this agency!"
We responded:
"Thank you for the kind words and allowing us to help with your auto and home insurance needs! We’re thankful for your business!"
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Amanda Delos Santos

May 22, 2024

5  out of  5
rating by Amanda Delos Santos
"We have several policies with Adam and he is great to work with! He finds us the best rates, always follows up and is friendly and knowledgeable. Would definitely recommend him and his team!"
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Howard Gorman

May 18, 2024

5  out of  5
rating by Howard Gorman
"Ondria at State Farm insurance is awesome 🤩 she’s always willing to take a minute and help with any questions or concerns that I have and makes my insurance needs are covered. She’s the best !!"
We responded:
"Thank you for the kind words! Ondria is such an asset to my office!"
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Gayle Howell

May 17, 2024

5  out of  5
rating by Gayle Howell
"We always get excellent service from Adam Osborn and staff. Phone calls are answered promptly, staff are caring and very helpful. When a return phone call is needed, it happens in a very short period of time, usually the same day."
We responded:
"Thank you!"
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Jeanne Whalen

May 17, 2024

4  out of  5
rating by Jeanne Whalen
"Ondria had a welcoming and a 'may I be of help?' presence as soon as I walked into Adam Osborn's State Farm agency office. She was able to address my questions and/or secure the answers to my questions. After I left the office, she followed up with additional information via email. Thank you, Ondria."
We responded:
"Thank you!"